Privacy Policy

1. Introduction

At Lexiswap, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social language exchange network. Please read this privacy policy carefully. If you do not agree with these terms, please do not access or use our Services.

2. Information We Collect

Account and Profile Information: When you create an account, we collect your name, email, password, profile picture, language preferences, proficiency levels, country of origin, and optional biographical information. Your profile information helps other users find and connect with you.

Content You Create: We collect and store the content you create, upload, or share on our platform, including posts, comments, messages, audio recordings, images, and videos related to language learning.

Communications: When you communicate with other users through our platform, we collect and store these communications. This includes direct messages, comments, corrections, and feedback.

Social Interactions: We collect information about how you interact with other users, including connections you make, users you follow, posts you like or share, and your participation in language exchange activities.

Usage Information: We collect information about how you use our Services, such as the features you access, the time, frequency, and duration of your activities, and other information about your interactions with the platform.

Device and Location Information: We collect information from and about the devices you use, including IP address, device type, operating system, browser type, mobile network information, and device identifiers. With your consent, we may collect precise location data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Personalize our Services: To operate our platform, authenticate users, and customize your experience based on your interests and preferences.
• Connect You with Other Users: To recommend language exchange partners, suggest relevant content, and facilitate connections with users who match your learning needs.
• Content Feed: To populate your personalized feed with relevant posts, learning materials, and updates from other users.
• Communications: To enable messaging and notifications between users for language exchange activities.
• Analytics and Improvement: To understand how our Services are used, monitor trends, and develop new features.
• Safety and Security: To detect, prevent, and address technical issues, abuse, fraudulent activity, and security risks.
• Marketing: With your consent, to send you promotional communications about our Services.

4. How Your Information is Shared

With Other Users: Your profile information and content you post publicly are visible to other users of the platform. Your language proficiency, learning goals, and other profile details help connect you with appropriate language exchange partners.

Public Content: Any content you post publicly (such as posts, comments, or corrections) is visible to other users. You are solely responsible for the content you choose to share. Lexiswap does not control and is not responsible for the use of any personal information you disclose in public areas of the platform.

With Service Providers: We share information with vendors and service providers who support our business by performing services on our behalf, such as hosting, data analytics, customer service, and marketing.

For Legal Reasons: We may share information if we believe it's required by law, to protect our rights and safety, or to respond to legal process. We are not responsible for any actions taken by third parties with whom you choose to share your information.

5. Your Choices and Controls

We provide you with settings and tools to control your information, including:

• Account Settings: You can update your profile information and adjust your account settings at any time.
• Privacy Settings: You can choose who can see your profile, contact you, or view your content.
• Communication Controls: You can manage the notifications you receive and opt out of promotional communications.
• Content Deletion: You can delete content you've shared on our platform.
• Account Deletion: You can delete your account at any time, which will remove your profile and most of the content you've shared.

6. Data Retention

We retain your information as long as your account is active or as needed to provide you with our Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our Services are not directed to children under 13. If you're between 13 and 16, you may use our Services only with parental consent. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

8. Cookies and Similar Technologies

We use cookies and similar technologies to recognize you when you return to our Services, understand how you interact with us, enhance your experience, and measure and analyze traffic and usage trends. You can control cookies through your browser settings and other tools. For more details, see our Cookie Policy.

9. Data Transfers

We operate globally and may transfer your information to countries other than where you live. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

10. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review our Privacy Policy whenever you access our Services.